Management of information, including duplications of content and having to remember where to look for things, alongside not having the facility to automate some regular tasks were key issues from the administration side. From a user experience side, the data was hard to find and presented in a structure that doesn’t work for today’s audience and didn’t translate well on mobile.
The new website needed to be engaging, easy to use and maintain. Further cost-saving benefits were accomplished by having the conversations about day-to-day activities and the impact they had on the wider organisation. This is often overlooked when developing a website of this size. Done well, this can bring even more benefits to the organisation, which in this case we achieved.